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AutoXtend’s first facility is now open at 1309 East Beaver
Creek Drive, Knoxville, TN 37918
We’re doing
things differently and are looking for team members to be part of
the Complete Car Care Solution. It’s a new concept in customer
and automotive care.
AutoXtend operates with a team philosophy and
includes the following incentives for the team:
- Four day work week, five days between shifts.
160 work days per year
- New shop specifically designed for service
operations in today’s environment
- New, state-of-the-art equipment
- Employee health, retirement, life, and disability
plans, as well as compensation for employees who opt-out
- An innovative alternative to flat-rate pay!
We offer a guaranteed pay plan based on proficiency and certification
with generous performance bonuses.
Click on the following team member positions to
learn more about them:
Please read the job descriptions
provided below and use the links to download an employment application.
If you have difficulty downloading an application, you may request
one by contacting us at
.
Automotive
Service Team Leader
The primary role of the Team Leader is to see
that work flow in the shop area is directed to technicians and to
assist advisor staff in creating a continuous work flow of repair
through the shop.
The responsibilities of the Team Leader will include
working with the customers, the customer advisor, the service advisor,
and customer care advisor on matters of job scheduling, parts expediting,
correct inventory volume, customer relations, directing repair orders
to qualified technicians, assist with customer test drives to verify
or identify complaints, assist with proper diagnosis and repair
of customer vehicles, personally inspect all comebacks to identify
part or labor failure and assist in correcting a problem so that
it doesn’t reoccur, monitor shop equipment usage and directing
vendors in aspects of upgrading, repair, and/or maintenance of shop
equipment, identify and verify technician skill levels and recommend
training programs to upgrade skills, identify and assist in implementing
system and protocol changes needed to expedite the repair process,
provide leadership with needs of personnel, equipment, tooling,
etc. to expedite the repair process.
Applicants should have excellent communication
skills, customer service or operations background, computer skills,
proficiency and shown desire for excellent customer service. This
position is full time.
Click
to download the application for Automotive Technicians and Automotive
Service Team Leaders. Note: This
application is different from the application for the remaining
positions presented on this Web site.
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Automotive
Technicians
AutoXtend has technician openings on two teams
for the following applicants:
- L1 master automotive technician
- L2 automotive technician
- L3 automotive technician
- L4 automotive technician
Read
about the AutoXtend Differences for our Automotive Technicians.
These are full-time positions.
Click
to download the application for Automotive Technicians and Automotive
Service Team Leaders. Note: This
application is different from the application for the remaining
positions presented on this Web site.
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Service
Advisor
The AutoXtend Service Advisor assists the Customer
Advisor in greeting customers, scheduling repair work, customer work
order write up and controlling daily work flow for the service operations
of AutoXtend in collaboration with the Team Leader, the Customer Advisor,
and the Customer Care Agent.
The Service Advisor’s primary function is
to complete technician recommended inspections to provide estimation,
repair prioritization, customer contact and repair approval, parts
expediting, invoice completion, and customer notification.
Service advisors should have a minimum of 5 years
retail experience preferably in part acquisition or technician care
positions relating to automotive industry. Applicants should have
excellent communication skills, customer service or operations background,
computer skills, proficiency and shown desire for excellent customer
service. This position is full time.
Click
to download application.
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Customer
Advisor
The AutoXtend Customer Advisor’s primary
responsibility is to assist customers in all areas of vehicle scheduling,
repair estimating, scheduling and prioritization of repair, orchestrating
customer delivery, and finalizing business transactions of the customer.
Customer Advisors are to be customer minded to
provide needed service information, company features, company value
and performance, personal follow up, and CSI input from customers.
Customer Advisors should have a minimum of 5 years
retail experience preferably in customer care positions. Applicants
should have excellent communication skills, customer service or
operations background, computer skills, proficiency and shown desire
for excellent customer service. This position is full time.
Click
to download application.
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Customer
Care Agent
The AutoXtend Customer Care Agent’s primary
responsibility is to assist all team members in coordinating and completion
of the days work. These functions include customer greeting, assisting
in customer write up, assistance with customer transportation or special
scheduling needs, specific business or area information, acknowledgement
and coordination of special staff and customer events including birthday,
anniversary, or advancement.
The Customer Care Agent will be responsible for
administration of customer follow up, CSI index reporting, office
area tidiness, and supply acquisition, as well as day-end closing
and bank deposit completion. Applicants should have excellent communication
skills, customer service or operations background, computer skills,
proficiency and shown desire for excellent customer service. This
position is full time.
Click
to download application.
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Customer
Service/Delivery and Transportation
The AutoXtend customer service and delivery
person’s primary responsibility is to assist in greeting customers,
provide transportation to and from home or work, pick up and deliver
parts and products to the service department, assist in keeping the
vehicles and premises tidy and in service, and help with any needed
function relating to the normal business activities of the enterprise.
Applicants should have excellent communication
and customer service skills, a valid Tennessee driver’s license,
and a desire for excellent customer service. This position is part
time.
Click
to download application.
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