Customer Reviews

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See What Our Customers are Saying

At AutoXtend, we understand the importance of trust when it comes to your car. That's why we encourage you to see what our valued customers have to say about their experiences with our auto repair services.

We're committed to providing honest, reliable repairs and exceptional customer service. Read through our genuine reviews and see for yourself why so many choose AutoXtend to keep their vehicles running smoothly!

You don't have to take our word for it! Here's what some of our satisfied customers have to say about AutoXtend:


Always so nice. Said they were busy and couldn't look at my car for 2 days, which was totally fine, but they had my car ready 3 hours later. Eric is the man! All hail Eric! Eric for president!



Great people and service! Was recommended by a friend, so I came without an appointment and they were able to work me in easily for an oil change. Waited under an hour (comfy clean space). Would definitely recommend!!



We have been using Auto Extend for about 10 years. They do great work at good prices. They are very honest and fair. Especially if you are looking to purchase a used car, please use their review service. You pay a fee for 3 reviews and they are very thorough. They drive the vehicle and show you any codes that are shown when putting the vehicle on the computer and do a mechanic review. They will also give you an idea of the cost for the main issues. This service has helped us avoid purchasing the wrong used car.



Finding a GREAT mechanic is like finding a good Heart Surgeon. They BOTH have your LIFE in their hands. I sleep better having found AutoXtend



Eric and the guys at auto Xtend are amazing! My Nissan kicks had some air trouble and we ordered parts needed from Nissian. They helped navigate the whole issue working with a local dealer to get the answers I needed. In spite of issues with the other dealership they continued to go way above to make sure I had a car and my kiddos could drive safely around town. We have been going here for a few years now and they are so very fair and honest. They really care about you and making sure you have your car back in a timely manner. 5 stars isn't enough.



I took my 2007 Ridgeline in to them for alternator replacement. I asked that they check it, and they did. They also called with concern over battery terminal, which I knew needed replacing. very fair pricing for work.



Great auto repair shop. Professional, appropriately priced, respectful and clean. I've been looking for 2 years for someone to work on my 2010 Ford F-150. I have finally found them. Highly recommended.



I've been using AutoXtend for the past 3 1/2 years and will highly recommend them. Thank you for great service



I take my vehicles there for all repairs the people working there are realy great



The absolute best shop in town. They make you feel welcome and knowledgeable on every car. They are fair in pricing and it gives you a sense of relief your car is good hands.



Scott and The Staff are the best thing that happened to our 2005 GXP Pontiac Bonneville. We bought the car New and it needed tender loving care. Their work was second to none. I recommend these great people in the shop to anyone who has that special car. Thank you Scott for you great work. Sincerely Michael Hardy After a year We have found many Items that were not put back in there Original place, like heater hose, and many wiring harness. Taking pictures before tear down would have made a difference. 9/24 After I made this posting I had a major problem with the engine Scott had just worked on. I decided to contact Scott to get his opinion on what was taking place. For no fault of their own a Head Castet failed and the engine was losing cooling fluid. Scott asked me to bring the car back to see what it was doing. The results were indeed a head gasket had failed and was the cause of my cooling fluid problem. Long story short, the Kind folks at AutoExtend repaired the engine that had warranty left in it. My cost was zero amount. This once again shows me these things do happen and having Scott and his Professional Staff are truly a FIVE Star Auto repair shop. I would highly recommend them for you Auto needs and repair.



I had a feeling that I had something in my tire. While I waited in the nice waiting room I got a complimentary drink. Shortly thereafter I was told that a nail was in my tire but didn't go through it so there was no charge. I truly appreciated them and now trust them and will definitely be going back to them for any other car needs!



Been a customer for a while. These are great people who go out of their way to give you the best service!



Trustworthy auto repair shop. AAA discount on labor. They have fixed several of my cars. Highly recommend.



We had our car towed there because we thought it had a starter issue. They determined vehicle was out of gas and only charged us $5.69 for gas and checkup. They were super nice!



Great auto shop. Very professional personnel here and very reasonable cost, much less than the dealer. Had our Ford Escape SEL 60K servicing performed and they did an excellent job. Will continue having AutoXtend service our vehicle in future. Many thanks! John&Tina G.



We've used this shop several times in the last two years. This last visit had some issues with communication and we did have to bring our jeep back in to get some work redone but the team here has worked hard to remedy the situation satisfactorily and been back on their usual excellent communication.



Honest work. Eric and the rest of his team do a good job. When you don't need anything, they'll let you know. A little pricey, but they're worth it in my experience. I've taken 4 of my vehicles here.



Can't say enough good things about Scott and his crew. Repaired my truck quickly at a fair price. I will be a return costumer.



AutoXtend saved the life of my new-to-me car when another shop (Carmax) told me it couldn't be salvaged! I was completely helpless, as I know nothing about cars, but I know enough to now trust all our automotive needs to AutoExtend!!



Great job all around by these guys! They're awesome! Thanks dudes!



My whole family has been going here for years! Honest, reliable, fair! Would highly recommend!



Very fair prices and I have every confidence in their work. As a single lady, it's important to know I can rely on them to keep me safe when I'm on the road. AutoExtend has my business and thanks for their concern and kindness.



Great service, very knowledgeable, fair prices



I have been coming to auto extend for many years now. I trust them for oil changes, tires and repairs. Nice guys, always quick and professional. They also provide a lovely waiting area with clean restrooms.



These guys are fantastic! I can't say enough about Scott and his team. Communication was on point and phone calls happened like clock work. The auto repair industry is tuff and these guys definetly do it right. Thanks!



Longtime customer because they consistantly meet my needs.



Kept their word on the "callback" which hardly anyone does anymore. Polite and informative. Told me all I needed to know abt getting my Northstar engine repaired. If I decide on the repair, this is where it will be done. Thanks for your advice.



The people there are very nice and knowledgeable. Their prices on the repairs I had done are the cheapest I found in town. Will definitely be going to them again when I need work done on my car.



Very impressive knowledge with the techs. Has affordable prices.



Good service, great people



I have nothing but good things to say about this business. They are honest, fast and professional. The manager or owner Eric is great to deal with. My mechanic from here on. Awesome customer service and AAA recommended. I wish someone would have told me about them years ago. They go above and beyond.



These guys were AMAZING. Seriously I could not have made it home without them. I was traveling through and Knoxville is about my halfway point. While on the road, my car suddenly ran out of coolant and ran hot. They were able to get me in, even though it was thanksgiving week. They got me fixed up and back on the road fast and quick. I'm extremely thankful and grateful.



This place actually makes appointments and honors them. They are not caught up in the craziness of leaving your car and it sits for a week. I took it in for an oil leak and it was ready earlier then expected and a lot less then was quoted elsewhere. Very pleased, they will get my business again.



Quality, prompt service every time I have taken my truck in. Prices are fair and they are always done quicker than expected.



Always up front and on estimates



I would recommend this place to anyone who has auto needs. The staff is friendly and honest. I've struggled having people work on my truck before but they were able to do what needed to be done and have the time to go above and beyond.5/5 stars. Again I would HIGHLY recommend this place.



Very friendly and well knowledgable about servicing and repairing cars.



Great shop. Got my Subaru up and running again. Honest and straightforward.



Scott and the guys are the best. They do great work. They are super professional. Love taking my car to these guys. Would recommend family and friends take their car to them as well. Customer service is top notch.



I've used AutoXtend for a few years now and won't take my vehicles anywhere else. They're very professional and I can always trust their diagnostics and pricing.



Have been taking my cars and my daughter's car for service and repairs for several years. Have always been very satisfied with the work and the people that work there. Always communicate with me about what they doing and why. Will continue to take all vehicles to them.



I won't go anywhere else with my truck. They are by fair the best at what they do. Great prices and quality of workmanship is hard to find in today's world but it's great to know that at auto extend I have that. Thank you Scott and all the other mechanics that work there. Awesome job.



Excellent service- so far they hav e not led me astray



Locally owned business. Fast service, fair prices, clean and comfortable waiting area with cold drinks, and they don't try to sell you services your car doesn't need. Plus they have a AAA discount. This is my new go-to car shop in Knoxville!



Thia place did and does go above and beyond to make sure your vehicle is right. They diagnised the problem within a timely manner and were able to get my car back running right! Highly recommend.



That's the best place to go, I will never go anywhere else. My friend was going to Harriman and I told him about AutoXtend so he will try them tomorrow.



The guys at AutoXtend always take great care of our vehicles and of us. Always courteous. Always on time. They have even taken the time to answer our questions, do some research and make recommendations when we had a car break down while out of town.



Came in for emergency suspension work and they were able to start work less than an hour after I arrived. Great guys who knew what they were doing. Pricing was very competitive. Good to know a place like this is nearby!



When I went into this place is very clean. The technicians were very sweet very nice very helpful. I will enjoy having work done here.



I'll share the same here as I did on their website! Look no further! This place is the last shop you will ever need! My excellent experience started before I ever walked in the door! Between them taking very good care of my daughter previously and them answering every question we called with I was already impressed! The day of my service only proved even more, that we finally found a true "home shop". I was stuck in a line right in front of the shop for about 20-30mins for what at first glance, appeared to be a wreck. Come to find out it was what we will call a "medical" incident that the guys jumped in and helped with until first responders arrived...great vehicle service and community service and compassion! Could it be Then as promised they delivered high quality work, at amazing prices and in record time! Phenomenal. Words can not describe the experience we have had with AutoXtend. To say we will be back is an understatement. I will never use another service provider as long as these guys are around!!



Very friendly people, great at fixing your car properly. A little costly but it's worth it, they don't play around and waste your money.



Good alignment at a great price and quick too



I've gone to a few different auto shops in my 10+ years living in Knoxville. Hands down, Autoxtend is one of the best. I'd already had a great experience prior to today but wanted to share what happened today. We look in our Impala a couple weeks ago and got some extensive work done. When I went to pick it up, it had problems starting. They told me what the issue was (battery connector) and that if I did XYZ that I shouldn't have any problems. Well when we went to start it today, it wouldn't start and the trick they showed me didn't work. So they came to my house to troubleshoot & confirmed the thing I had an issue with last week just needed to be replaced. They got it started, drove it back to Autoxtend, and then came to pick me up when it was ready. I'm sure there are shops that are cheaper but for me taking our cars to shops we can trust is even more important than the bottom line. Honestly, I'll probably never take our cars anywhere else in Knoxville.



Took my Jeep in for radiator replacement. This crew had it repaired the same day and the cost was lower than initial estimate. Very friendly and professional. They guarantee their work and the warranty is awesome! AutoXtend came highly recommended, and now I absolutely recommend them. I will use them again for any future repairs.



A trustworthy, professional group that diagnose and repair issues at a fair price.



Great guys good work and reasonable prices



Eric was very helpful and truly cared about our concerns. I will be back if we ever need any car repairs again.



Always great service!



All good. Will be back.



Great place. Great service.



We have used these guys since they opened. Very dependable and prices are reasonable.



Thanks Jeff, always recommends work that's needed never never tried to sell me products that are just filler.



Honest quality work.



Food was great, service could have been better.



Great and affordable service from people who care!! I'm so glad I found an honest place like this that doesn't try to sell you things you don't need!



Very helpful and friendly staff. We had to stop here in an emergency that was the result of a servicing error at another auto repair place. Though busy, they were able to squeeze us in to at least determine what the problem was. They diagnosed it quickly and worked with us to help get the place that made the mistake to own up to it and resolve it to our satisfaction. We were from out of the area and were extremely pleased to find such a quality shop by chance. Well done!



Good service



I've been very impressed with this place. After having nothing but negative experiences when it comes to car repair places, it's nice finding somewhere that's honest and backs their work. I went to get new rear brakes and tires yesterday. Once they were finished, they said they noticed there might be an issue with my front rotors. Since I had gotten them replaced there as well, they offered to look at them and replace what they needed to at no charge to me. Being a woman who doesn't know much when it comes to cars, this kind of customer service is very much appreciated. I will definitely be back in the future for all of my auto needs!



The service here is wonderful, and the staff is always very friendly and accommodating. The service is always completed very quickly, and the staff will work with you to get you a reasonable price for the parts and work. Highly recommended! I will definitely be going here for all my automotive needs for the foreseeable future



Works on all of our diesel trucks! Great shop!



Great customer service. Techs know what they are doing. A+++++



Great ,as always . THANKS GUYS !!



Great service and mechanics



Great service, great people! They've been great to us! Quick and reliable place.



The people at Autoxtend know what they are doing with your car. Very friendly and professional! Will keep doing business with them!



I've used AutoXtend since they opened over 10 years ago. They are honest and know how to repair and maintain my car and truck. Very modern facilities and equipment. Comfortable waiting area. Pricing is very fair.



Went in at the end of the day without an appointment. They handled my problem and did not kill my wallet either. Will visit them again if needed. Very friendly staff



Thank you



The folks at AutoXtend are honest and easy to deal with. I've had them work on two vehicles for me and their work was spot on for a good price.



It's hard to find a trustworthy mechanic who isn't trying to "build the ticket" like I've literally heard other shop owners tell their techs when they thought nobody was listening. These guys are that trustworthy shop. They've been fair priced, trustworthy and honest every time I've been there. I no longer live in the area and I still go out of my way to take my cars to them because I appreciate quality service.



Will never go anywhere else!



These folks are outstanding. Very honest. They had the opportunity to recommend a lot of parts on my old truck's suspension. But, instead they said everything was amazingly tight and in good shape for 230,000 miles. You can trust them and I will be using them again. Prices are very reasonable, even cheaper than Jiffy Lube on oil changes.



Great place for all auto repairs



Very nice. I didn't feel any of the typical sexism. They didn't mind waiting five minutes for me to call a car savvy person to confirm work estimate made sense.



Top notch customer service! Great company to do business with. Very friendly group of guys. Next time I have a problem with my work van or my personal car this is the place I will go!



An amazing shop. My car broke down during a cross country trip, and I was very, very lucky to be connected with AutoXtend by AAA. They went above and beyond helping me diagnose my car and get back on the road. Everyone I spoke with was helpful, kind, and professional. They also have a beautiful waiting area. I highly recommend them.



Good service and affordable pricing. Employees very helpful and friendly. First visit so will determine follow up service when available.



I almost posted a 1-star so that others would not want to go here and then they won't get too busy, but they really are worth giving them a chance to earn your business. Great Experience and pricing. Very nice waiting area.



Broked down on a Thursday night. Emailed them for a reservation to look at truck on Friday morning. Had an email waiting for me when I woke at 0700. Amazing. Showed up with Truck. Good Friendly Folks!! They did a look over and advised me that the breaks were not the issue, but the rear axle and seals. It wasn't the greatest news. The price was not unfair, and I felt they were going to finally get the job done right! We had this work done in Florida at the end of September- and no way if done right should the seal have failed. In any event, I had them do up my rear breaks, and fix the axle etc. They got this done by 1pm, and had us out of Knoxville so we could get home after a long trip. I would go back if I was passing through and needed something done. Kindness and Trust is all it takes- and the knowledge to get it done right.



Very friendly and helpful service. Went out of their way to go above and beyond. I highly recommend to anyone.



Took my Kia Forte in for service that it was due for. They charged $100 less than Kia had priced it. I waited a little longer than normal, my car was taken straight in, but the filter they had ordered had a bit of a deformation to it. Any other place would have put it right in and shipped your car out. They had another filter shipped to them that was perfect. Definitely will be back for the car's next service. Other places I checked out here in KY looked like something I wouldn't take a go-Kart in. They have had my business since I lived in Knoxville and even now with me living in KY. Worth the drive for the friendliest staff, cozy waiting area, and great prices, as well as knowing it is done right the first time.



Autoxtend folks work with my busy time demands, they will always try to work me in to a time slot so that i can get back to work. I will continue to work with the people at autoxtend because they work with me. Great company!



These guys are awesome! They are fast, friendly, reasonably priced and know what they are doing. Who could ask for more



Very professional. Honest. Very clean, confortable, friendly waiting area.



reviewiconKnowledgeable Mechanics
Domestic Cars & Trucks, near Knoxville, TN

Finding a GREAT mechanic is like finding a good Heart Surgeon. They BOTH have your LIFE in their hands. I sleep better having found AutoXtend


reviewiconRecommended Auto Repair in Knoxville
Car & Truck Care, near Knoxville, TN

Great people and service! Was recommended by a friend, so I came without an appointment and they were able to work me in easily for an oil change. Waited under an hour (comfy clean space). Would definitely recommend!!


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Always so nice. Said they were busy and couldn't look at my car for 2 days, which was totally fine, but they had my car ready 3 hours later. Eric is the man! All hail Eric! Eric for president!

Knoxville, TN
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